Privacy Policy

At Urban Sneakers Shop, we believe in transparency and trust, just as we believe in curated style. Your privacy is as important to us as the quality of the sneakers, apparel, and accessories we offer. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbansneakersshop.com or make a purchase from us.

Designed for the global urban style enthusiast, our practices are built on the principles of simplicity, security, and universal accessibility. Please read this policy carefully. By using our Site, you consent to the data practices described herein.

1. Information We Collect

We collect information that helps us provide a seamless, secure, and personalized shopping experience for our global community.

A. Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address, phone number.
• Financial & Transaction Data: Payment information (processed securely via our partners like PayPal, Visa, MasterCard, JCB). We do not store full credit card details on our servers.
• Profile & Style Data: Purchase history, preferences, wish lists, and any communications with our team.
• Communications: Records of your inquiries, feedback, and support requests sent to [email protected].

B. Information Collected Automatically:

• Device & Technical Data: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages viewed, time spent on site, referral URLs, and interaction with products and menus (e.g., Accessories, Bags, Sneakers, Specials).
• Location Data: Generalized location (country/region) to optimize currency display (USD) and comply with regional regulations.

2. How We Use Your Information

We use your data with the same meticulous care we apply to curating our collections, solely to enhance your experience and operate our global shop.

• To Process & Fulfill Your Orders: To complete transactions, ship your curated gear (worldwide, excluding certain remote areas), and provide customer support.
• To Secure Your Experience: To enforce our security protocols, prevent fraud, and ensure PCI DSS compliance—mirroring the “security you can trust” promised in our checkout.
• To Communicate With You: To send order confirmations, shipping updates, and respond to your inquiries. With your consent, we may inform you about new drops, limited-edition releases, or Specials.
• To Improve Our Site & Style Offerings: To analyze trends, understand how our global community (from Berlin to Tokyo to Sydney) interacts with our menus and products, and optimize performance.
• To Comply With Laws: To meet legal obligations and protect our rights.

3. Sharing and Disclosure of Information

We treat your data with respect and share it only as necessary to provide our services, under strict confidentiality agreements.

• Service Providers: Trusted third parties who perform services on our behalf, such as payment processing (PayPal, card networks), shipping carriers, IT infrastructure, and fraud monitoring. They are contractually obligated to protect your data.
• Legal Requirements: If required by law, subpoena, or to protect the rights, property, or safety of Urban Sneakers Shop, our customers, or others.
• Business Transfers: In connection with a merger, sale, or transfer of our assets, where customer information may be part of the transferred assets.
• With Your Consent: We will share information for any other purpose only with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. International Data Transfers

As a global brand serving urban style enthusiasts worldwide, your information may be processed in the United States or other countries where our service providers operate. We ensure all transfers are protected by appropriate safeguards (like Standard Contractual Clauses) and in compliance with applicable data protection laws.

5. Data Storage and Security

Your security is non-negotiable. We implement robust technical and organizational measures to protect your data:

• SSL Encryption: All data transmitted during checkout is protected with 256-bit SSL encryption.
• PCI DSS Compliance: We adhere to strict Payment Card Industry Data Security Standards.
• Access Controls: Limited access to personal data on a need-to-know basis.
• Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

• Access & Portability: Request a copy of the data we hold about you.
• Correction & Deletion: Update inaccuracies or request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails.
• Restrict Processing & Object: Object to certain processing activities.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at [email protected]. We will respond to legitimate requests in accordance with applicable laws.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to ensure a streamlined, friction-free experience—much like our checkout process.

• Essential Cookies: Necessary for site functionality, security, and payment processing. They cannot be switched off.
• Analytics/Performance Cookies: Help us understand how you navigate our menus (from Footwear to Headwear) and improve site performance.
• Functionality Cookies: Remember your preferences (like currency or region) to personalize your visit.
• Advertising Cookies: Used sparingly to make our ads for new Sneakers or Jackets more relevant to you on other platforms.

You can manage your cookie preferences through your browser settings. Disabling some cookies may affect the functionality of the Site.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., payment providers like PayPal). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Site and products are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage periodic review.

11. Contact Us